• +1 (617) 744-4414 ; +96171498422
  • ALL WEEK FROM 9 AM TO 5 PM

Free & Fast shipping on all orders.

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

 

Returns (if applicable)

We accept return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g.)

  1. The wrong merchandise is shipped.
  2. The merchandise is damaged during shipping.
  3. The merchandise is defective. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 to 5 business days.

Full credit will be issued:

  1. The wrong merchandise is shipped.
  2. The merchandise is damaged during shipping.
  3. The merchandise is defective.

    Full credit will not be issued due to IMPROPER PACKAGING

    If the packages are not treated gently during shipment and without the proper packaging, the products can become damaged. It is the customer's responsibility to make sure the products are protected. We cannot accept returns on items that show any signs of use or damage. Under no circumstance will Korkomaz Shop accept a return of a product that is damaged due to the negligence of the customer. All returned items are inspected; used and damaged items will be returned to the customer. Remember, the products are still your property until Korkomaz Shop receives them back.  

     

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@korkomaz.com 

      You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

       

      Follow the steps below to initiate your return:

      • Call us: 1-315-215-3486 (Hours: Monday—Friday: 9:00AM–5:00PM; Saturday: 11:00AM–3:00PM)
      • Email us: returns@Korkomaz.com
      • Chat with us using the live chat at the bottom right of our site

       

         

      Refunds are credited back to your original method of payment only. It can take 3 to 5 business days to process a return after it arrives at our distribution center. You'll receive an email confirmation when your return is received.