• +1 (617) 744-4414 ; +96171498422
  • ALL WEEK FROM 9 AM TO 5 PM

Free & Fast shipping on all orders.

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

 

Returns (if applicable)

We accept return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g.)

  1. The wrong merchandise is shipped.
  2. The merchandise is damaged during shipping.
  3. The merchandise is defective. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and you will get contacted by LibanPost within 2 to 3 business days for cash receiving. 

Refund will be made:

  1. The wrong merchandise is shipped.
  2. The merchandise is damaged during shipping.
  3. The merchandise is defective.

    Refund will not be made due to IMPROPER PACKAGING

    It is the customer's responsibility to make sure the products are protected. We cannot accept returns on items that show any signs of use or damage. Under no circumstance will Korkomaz Shop accept a return of a product that is damaged due to the negligence of the customer. All returned items are inspected; used and damaged items will be returned back to the customer. Remember, the products are still your property until Korkomaz Shop receives them back.  

     

    Late or missing refunds (if applicable)

    If you haven’t received a refund within 2 to 3 business days, please contact us at sales@korkomaz.com. 

       

      Follow the steps below to initiate your return:

      •  Call us: 1-315-215-3486 or +9613759630 (Hours: Monday—Friday: 9:00AM–5:00PM; Saturday: 11:00AM–3:00PM)
      • Email us: returns@Korkomaz.com
      • Chat with us using the live chat at the bottom right of our site

         

      Kindly note that the shipping and delivery costs are not returnable and will be deducted from your refund.